OxyServiceDesk1

Deliver Excellence. Build Loyalty. Resolve Faster.

Deliver Excellence. Build Loyalty. Resolve Faster. – Powered by Generative AI

In today’s fast-paced world, customer expectations have soared. They expect speed, personalisation, and proactive support. OxyServiceDesk, from OxyCloud, is an intelligent, AI-powered Customer Service & Relationship Management platform designed to help UK businesses build stronger relationships, resolve issues faster, and deliver exceptional service consistently.

Powered by es, and provides real-time insights, helping your teams make smarter decisions and your customers feel truly valued. Introducing OxyHRMS by OxyCloud — an intelligent, comprehensive.

UK Compliance, Security & Privacy Built-In

GDPR-Compliant handling of customer data
Role-based access controls
UK-hosted cloud infrastructure with high availability and disaster recovery
Full audit trails and encryption for data protection
Reduce first response times by up to 40%
Increase resolution rates with AI-powered recommendations
Empower agents to handle more tickets without burnout
Boost customer satisfaction with personalised experiences

Core Capabilities of OxyDMS

Core HR

Centralised employee records, digital personnel files, employment contracts, and policy documents — all accessible securely in one place.

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Payroll & Compensation

UK-specific payroll engine with RTI (Real Time Information) reporting to HMRC, automatic PAYE and NI calculations, pensions auto-enrolment, and payslip generation.

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Time & Attendance

Track working hours, rota management, leave entitlements, public holidays, remote working, and absence patterns — all fully compliant with UK labour laws.

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Recruitment & Onboarding

Simplify hiring with applicant tracking, CV parsing, interview scheduling, offer letter automation, and digital onboarding with full audit trails.

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Performance Management

Set and review objectives, run 360-degree appraisals, manage promotions, and track KPIs with role-based dashboards.

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Training & Development

Let your employees manage their leave requests, payslips, documents, and more, through an easy-to-use self-service portal.

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Chat-based HR Assistant

Let employees get AI-powered answers to HR policies, leave balances, or process queries

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Smart Onboarding Journeys

Personalised, AI-generated onboarding plans tailored to role, location, and department.

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Training & Development

Create training calendars, track certifications, and support continuous learning to develop your workforce and meet compliance requirements.

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Expense & Travel Management

Manage employee travel bookings, expenses, mileage claims, and reimbursements with approval workflows and policy controls.

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Compliance & Document Management

Ensure adherence to UK employment regulations and maintain version-controlled, digitally signed HR documents.

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Real-Time Analytics & HR Dashboards

Gain actionable insights into employee turnover, absenteeism, headcount, salary trends, and diversity metrics. all through interactive dashboards and downloadable reports. Make smarter decisions backed by data.

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Ideal for All UK Industries

Whether you’re a financial services firm in London, a manufacturing plant in Birmingham, an NHS supplier, or an educational institution, OxyHRMS adapts to your organizational needs with industry-specific configurations and workflows