Conversational AI That Thinks Ahead

Deliver Exceptional Customer Experiences, Instantly – Powered by Generative AI

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In today’s digital-first world, customers expect fast, accurate, and human-like interactions — 24/7. Herbie.AI, from OxyCloud, is an advanced Conversational AI platform that empowers UK businesses to automate customer engagement, support, and internal operations through intelligent, natural language conversations across web, mobile, messaging apps, and voice platforms.

Powered by Generative AI, Herbie.AI doesn’t just respond — it understands context, learns continuously, and delivers hyper-personalised interactions that feel truly human. Whether you’re improving customer service, automating workflows, or building intelligent virtual assistants, Herbie.AI transforms the way your organisation communicates.

Beyond conversational engagement, Herbie.AI harnesses AI-based data analytics, streamlines workflow automation, and offers predictive forecasting that helps UK businesses make faster, smarter, and more profitable decisions — all in real time.

Why Herbie.AI from OxyCloud?

customizable

100% customisable to UK tone, audience, and industry

Secure

Built on secure, scalable cloud infrastructure

Support

Backed by OxyCloud’s expert AI implementation & support team

Increased engagement

Proven results: increased engagement, reduced service costs, higher CSAT

Generative AI

Continually evolving with the latest advancements in Generative AI

AI recommendations

AI recommendations to optimise dialogue flows and improve outcomes

Conversational AI

Powered by Generative Intelligence

  • Human-like Conversations – Engage users with natural, flowing dialogue across chat and voice channels.

  • Generative AI-Powered Answers – Craft nuanced, accurate responses dynamically based on live data and trained content.
  • AI-Powered Intent Recognition Understands customer needs, even with slang, abbreviations, or typos — with high accuracy.
  • Live Agent Handoff – Smooth transition to human agents when needed, with full chat history and context preserved.
  • Multilingual Capability – Supports over 130 languages, including region-specific UK English expressions and dialects.
  • Omni-Channel Presence – Seamless experience across web chat, WhatsApp, Facebook Messenger, MS Teams, email, IVR, and mobile apps
  • Contextual Memory – Remembers user preferences and past interactions to ensure consistency and relevance.
  • Universal API Adaptor – OpenAPIs for easy and fast integration with any internal systems that support JSON or XML in near real-time.

Streamline service operations, internal processes, and back-office workflows.

Herbie.AI acts as a smart orchestrator, handling multi-step tasks that would otherwise require multiple systems and personnel.

Ticket Creation to Resolution

Automatically log, categories, assign, and track support tickets with AI-driven workflows.

HR & IT Automation

Automate password resets, leave balance queries, onboarding FAQs, and policy lookups.

Finance & Procurement Tasks

Trigger invoice generation, payment status updates, and PO tracking via conversational triggers.

Process Mapping & Optimisation

AI detects inefficiencies and suggests better routing, approval chains, or logic flows.

Drag-and-Drop Flow Builder

Build and customise workflows without writing a line of code.

Herbie.AI reduces turnaround times

ensures consistency, and eliminates manual bottlenecks across departments.

It’s Time to Speak the Language of the Future – with Herbie.AI

Reimagine how your organisation communicates. Let Herbie.AI handle the conversations while your teams focus on what truly matters. Ready to experience conversational AI that’s not just smart — but truly intelligent?

Integrations:

  • SAP

  • Zendesk

  • Oracle

  • Tally

  • Microsoft Dynamics

  • Quickbooks

  • SalesForce

  • ERPNext

  • Hubspot

  • Odoo

  • Freshdesk

  • Jira

  • ServiceNow

  • ServiceNow

Look ahead with confidence

Herbie.AI’s forecasting capabilities are designed to help UK organisations make forward-looking decisions based on historical data, behaviour trends, and market conditions.

  • Sales & Lead Prediction

Score leads based on behaviour and past interactions to focus effort on high-probability conversions.

Forecasting models are continuously refined using machine learning meaning the more you use Herbie.AI, the smarter it gets.

Empower your UK organisation to predict demand, customer behaviour, and market trends with machine learning models that get smarter with every use.

  • Staffing & Resource Planning

Forecast agent workload and schedule shifts more efficiently.

  • Customer Demand Forecasting – Predict peaks in customer service needs, seasonal patterns, and workload spikes.

  • Churn & Satisfaction Prediction – Identify customers likely to disengage and trigger proactive retention strategies.

  • Operational Risk Detection

Detect potential service delays or SLA breaches before they happen.

Secure, Scalable & Security of Herbie.AI

GDPR-Ready

Built with privacy by design, including data masking, audit logs, and consent tracking.

Enterprise-Grade Security

End-to-end encryption, role-based access, and cloud hosting in the UK

Seamless Integration

Works with CRMs, ERPs, HRMS, ITSM, popular UK platforms including NHS systems, Dynamics 365, Sage.

Conversational Intelligence

Analyse tone, sentiment, and recurring topics in user interactions to improve support and marketing strategies.

Real-Time Dashboards

Track KPIs like resolution times, response efficiency, peak query periods, and engagement quality.

Intent Clustering

Automatically group customer intents and recommend areas for new services, training, or automation.

Smart Automation

  • Reduce resolution time by up to 70% by automating FAQs, ticket generation, status updates, and more.

  • Interact with website visitors in real-time, capture leads, and route them to the right sales agent.

  • Provide internal teams with instant support for HR queries, policy lookups, password resets, and more.

  • AI-powered scheduling for healthcare, education, government, and private appointments.

  • Automate order tracking, returns, product suggestions.

Workflow Automation

  • Reduce resolution time by up to 70% by automating FAQs, ticket generation, status updates, and more.

  • Interact with website visitors in real-time, capture leads, and route them to the right sales agent.

  • Provide internal teams with instant support for HR queries, policy lookups, password resets, and more.

  • AI-powered scheduling for healthcare, education, government, and private appointments.

  • Automate order tracking, returns, product suggestions.

Contact our UK Solutions Team

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