Best CRM Software

crm

OxyCustomer

Our CRM software in Dubai offers enriched, intelligent business dashboard and graphical reports that provides real time visibility of all activities pertaining to CRM in addition to analytics for sustainable business goals. CRM Solution is tightly integrated to send notifications/escalations through SMS/Email platform.

Helps business to manage the strong relationship and improves the sales process by having quality conversation with the customers. Purpose of implementing this CRM software UAE is to create a unified ecosystem to attract a new customers and enhance the relationship with existing ones. Employees can access the information that have been communicated with customers makes easier to collaborate and improves productivity. CRM Software helps small to large scale business to drive the business growth. OxyCustomer – minimizes the human error and drives sales transparency, marketing and customer service operations. Streamlines the complex business process without spending too much time and effort in the system.

OxyCustomer

Our OxyCustomer adapts quickly to an ever-changing business process. Gives users immediate access to all the prioritized data, they require, which impacts to upgrade the workflow process. Offers analytics capabilities, allows user to tracks the efficiency of various marketing factors to generate leads and conversions. Benefits to all the business modules such as recruiting, marketing, business development and many more.

OxyCustomer is the best web-based CRM system. The setup process is fairly quick. All you need to do to connect to it is subscribe. Despite its many benefits, not everyone should use a web-based system. User must take into account their own company, the type of communication they require with clients, and their own departments. They should research the system, read reviews, and if at all feasible, speak to customers.

customer relationship management

Must have CRM features from Small to Large Scale Enterprise

Contact Management

Organize contacts and gathers customer data for use in marketing purpose. Customized layout to suit your needs with fields added in a logical way.
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Lead Management

Incoming leads are qualified, analyzed and nurtured can be converted into business opportunities.
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Analytical Reports

Reports can be customized, improves the decision-making process and integrates the real-time metrics.
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Workflow Automation

Every time, team follows up with the lead for conversion. Integrates this feature to automate the sales routine.
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Mobile CRM

Field employees can access all CRM features, receives alerts and notifications in a centralized platform through mobile phone or tablet.
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Customizable

Log calls, emails, meetings, and next steps — all visible on each lead’s timeline. Stay organised and proactive.
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Integrations

Integrates with third party software applications to get the real-time data from all systems in a CRM platform.
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Pipeline Management

Visualize the sales cycle and identifies where the deal is in sales funnel. Decides which deal need to close based on the priority.
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Document Management

Access, create, edit and share the documents with clients or colleagues directly from the OxyCustomer.
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Customer Interaction Management

  • Customer Self Service Portal—Web / Mobile / SMS & Email. Auto reading of Emails / SMS / bulk uploaded incidents and process them by initiating the appropriate workflow.
  • Reminders / Escalations / Transfers / Reassign of incidents / queries
  • Provision to attach any type of documents against any incidents / queries at any stage.
  • Social Media Interfacings for posting status of incidents alongside cross-sell / up-sell opportunities.
  • Customer Incident & Interaction Management / Query Tagging – Collation of queries from multiple channels – Email, SMS, Walk-in, Postal (courier), Inbound Call Center, Website Complaints / Queries, Received from External agencies like Government, Legal entities, etc. Single screen – displays all open incidents, closed incidents, customer data, security questions for verifications, changes as displaying of key data on the customer, registering and processing current incident/query, customer transactions, customer data, Tagging to Master Incident, etc.
  • Configurable workflow – with which user can dynamically create and manage categorizations & sub categorizations for handling incidents/queries.
OxyCRM

Our clients

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We Build Enterprise Solutions That Build Your Business

Key Function

  • Knowledge Base
  • Channel Partner Management
  • Commissions & Trail Commissions
  • Enterprise-wide Lead Management
  • Customer Relationship Management
  • Creating a Performance Culture
  • IVR Integration
  • Customer Profile & Activation
  • Auto Lead Generation
  • KYC Management
  • Campaign & Event Management
  • Integrated modules
  • Channel Partner | Contact & Activity
  • Lead Management | Targets | Incentives
  • Inbound / Out Call Centre
  • Alerts / Escalation
  • Work Flow / Notifications
  • Email & SMS Campaigns

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